The shutdown will mean you can’t access your account, make updates, or access content, though the website will remain accessible.

• We encourage you to wait to make any updates to your account until after 10 November, when you can do it yourself, but please get in touch at membership@landscapeinstitute.org if you have any queries or if there is anything urgent.
• Due to the shutdown, we will be moving all relevant information for the AGM (6 November), including notices and policies, to our website, which will remain live throughout. You can access these here.  

• New website
• New member portal, My LI
• New database and Customer Relationship Management (CRM) system

• Sign into My LI from 10 November and update your account data, including professional expertise and communication preferences. Doing this will populate the new database and will be vital for enabling us to give you the tailored support you need.
  
• Spend time using the new system, once it has gone live, and feedback to us any issues or problems at newdigitalhome@landscapeinstitute.org. User guides will be available to help with this. Other opportunities to feedback, such as questionnaires and focus groups, will be shared after we go live.  

New features launching:

• Pathway to Chartership
• Campus
• CPD monitoring
• Jobsite
• Event bookings
• LI Awards entries
• New LI communities platform
• Accreditation

• Look out for updates and user guides on new features as these are launched.
• Continue to feedback to the LI using the channels provided.
• Encourage others to access the new system, check and update their information, explore the new features, and feedback to us – both what is and isn’t working.

Sign into My LI from 10 November and update your account data, including professional expertise and communication preferences. Doing this will populate the new database and will be vital for enabling us to give you the tailored support you need.

A new digital platform that includes a new website, new My LI platform, and a new customer relationship management system (CRM). In future this will also be the platform for LI Campus, Pathway and CPD monitoring and event bookings and a new communities platform.

The LI is a service-led organisation, but our current systems are not fit for purpose. Our new digital home is about delivering greater value for members and partners by improving our services and streamlining processes, enabling better and more targeted communication.  

Our new digital home will help us to deliver impact across each of our strategic outcomes – Essential, Expert and Inclusive – to connect people, place and nature, now and in the future. 

Our new digital home is about making LI communities more connected and collaborative and putting members at the heart of the LI.  

Essential  

Better decisions and opportunities: integrated, reliable data from the new CRM informs strategy, improves efficiency, and helps the LI promote the profession. 

Sharper organisational focus: the digital home enables the LI to focus our resources on supporting our members.  

Simpler, faster interactions: streamlining services allows members and staff to focus on delivering impact with improved communication. 

Expert 

Greater independence: seamless self-service for joining, renewing, booking events, volunteering, and managing CPD to support professional growth. 

Personalised experiences: all members, regardless of location or career stage, will have a personal experience of the LI’s ecosystem of tools. 

Enhanced member insight and engagement: the new CRM will enable the LI to respond quickly to member needs and support professional development. 

Inclusive  

Inclusive access: the brand, website, and user interface are all designed to make the LI more accessible to all. 

Connected membership: The new system will integrate with LI branches allowing members a seamless relationship with the LI nationally and regionally.

Tailored communications: the ecosystem of tools connects members to the most relevant communications, events, and career opportunities.  

Be part of the journey: By sharing your preferences and feedback, you will help shape tools that are easier to use, connect you with peers, and support your professional growth. Together, we’ll build a platform that works for all members.

We’ll be phasing in the components of our new digital home between now and June 2026, offering tailored support at every stage. We’re not expecting the system to work perfectly from day one and a phased approach allows us, to test, act on this feedback and improve the system. 

Our new digital home will be the result of an ongoing process of development, testing, feedback and support. We’ll be relying on feedback from across the membership to help continuously improve the system in the months and years ahead.  

Yes, the main LI website will remain fully functional throughout.

Account: You will not be able to access your MyLI account. We encourage you to wait to make any updates until after 10 November, when you can do it yourself, but please get in touch at membership@landscapeinstitute.org if you have any queries or if there is anything urgent.  

AGM: You can access all notices and policies relevant to the AGM (6 November) here.

Yes. We use industry-standard encryption and security protocols to protect your data. Your information is never shared without your consent.

The LI will be providing tutorials and guides on specific functionalities.

Look out for the questionnaires and drop-in sessions the LI will be hosting throughout the 6-month launch phase, or contact newdigitalhome@landscapeinstitute.org at any time.

Contact newdigitalhome@landscapeinstitute.org or call 0330 808 2230.